We strive to have your order delivered to your home as soon as possible and in good condition.Products that are in stock in our store will be mailed to you within 1 working day . If one or more products are not in stock, we can usually deliver within 5 working days. If a product takes longer, we will notify you in good time. In principle, we only ship your order when all products are complete. If this is longer than 2 weeks, we will send the products in several packages. In this unlikely event, we will also contact you to explain why the delivery time is so long. Is the delivery time unexpectedly more than 30 days? Then you can cancel the order free of charge and get your money back. </ P>
The only delivery time that is longer than normal products is that of the rings. These are specifically personalized for you. The delivery time on rings is 1 to 2 weeks.
You will receive a message when your product has been shipped. All our mail is delivered by PostNL . Our shipping costs are also based on the shipping costs of PostNL.
Are you dissatisfied with your product? What a pity, but that can happen. You may return the product if it is still in its original, undamaged condition. You may, however, unpack the product in order to be able to reasonably assess whether the product meets your requirements or not. You can not use the product, partly i.v. hygienic reasons. Please indicate with your return shipment which product (s) you return and why. We will return the purchase price of the product / products to you within 14 days after receipt of return. If you return the entire order, we also reverse the shipping costs of the order, not the shipping costs of the return shipment.
Exception to returns
Personalized rings can not be returned because they are specially made for the consumer. These may be returned when they are defective or incomplete. Do the rings not meet your expectations? Please contact us. We will do everything to solve the problem.